This Privacy Policy explains how CONTINUUM HEALTH SYSTEMS LLC ("Company," "we," "us," or "our") collects, uses, and shares information when you visit nightleakaudit.com or interact with NightLeakAudit services (the "Services").

1. Information We Collect

A. Information you provide

• Contact information: name, business name, email address, phone number.
• Communications: messages you send to us, including support inquiries and call/text communications.
• Business information: publicly available business contact details and administrative contact routing information shared by your office.

B. Information collected automatically

• Device and usage data: IP address, browser type, operating system, pages viewed, timestamps, referring URLs.
• Cookies/analytics: used for basic site functionality, security, and analytics.

C. Call and messaging metadata

We may collect call/text metadata such as time, duration, delivery status, and phone numbers involved. We do not intentionally collect sensitive personal health information via SMS.

2. How We Use Information

We use information to:

• Provide and improve the Services (including outreach audits and reporting)
• Respond to inquiries and provide customer support
• Communicate service-related notices and updates
• Maintain security, prevent fraud/abuse, and enforce our Terms
• Comply with legal obligations

3. Phone Calls (Operational Outreach)

NightLeakAudit may place calls to publicly listed business phone numbers to evaluate after-hours routing and collect administrative contact information (e.g., best email/department contact). These calls are operational in nature.

Opt-out of calls: You may request we stop calling by telling us during the call or contacting us at support@nightleakaudit.com. We will honor reasonable opt-out requests.

4. SMS (Transactional Only)

If you provide a phone number (e.g., via a web form) you may receive transactional text messages such as verification codes, audit status updates, or support confirmations.

• Opt-in: You opt in by submitting your phone number and consenting on our web form.
• STOP/HELP: Reply STOP to stop; reply HELP for help.
• Message frequency: varies by activity.
• Rates: Message and data rates may apply.
• No marketing: We do not send marketing/promotional SMS from transactional lines.
• No PHI: We do not include sensitive personal health information in SMS.

For more details, see /sms-consent.

5. How We Share Information

We may share information with:

• Service providers that help us operate (hosting, analytics, communications/SMS providers)
• Legal/safety: to comply with law, protect rights/safety, prevent fraud/abuse, enforce our Terms
• Business transfers: in connection with a merger, acquisition, or asset sale

We do not sell your personal information.

Mobile Information Non-Sharing: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. We do not share text messaging originator opt-in data or consent with any third parties.

6. Data Security

We use reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure.

7. Data Retention

We retain information as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Choices

• Request access/correction/deletion of certain information (as applicable)
• Opt out of SMS by replying STOP
• Request do-not-call by contacting support

9. Contact Us

Email: support@nightleakaudit.com
Mail: CONTINUUM HEALTH SYSTEMS LLC, 30 N GOULD ST STE N, SHERIDAN, WY 82801, US